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Rafael is a Research & Support Representative in Susquehanna's Customer Service Center. He appreciates the fact that, even as the bank has grown, it is still a customer-focused, community bank at heart. Rafael has played a key role in serving customers, having worked as a wire transfer specialist, in business services, and as a liaison to bilingual customers. He fulfills many roles outside the bank as well, including acting with the Lancaster Opera Company, coaching Special Olympics athletes, swimming and training at the YMCA, and volunteering with Lancaster’s Public Art Task Force. Is it any wonder he sometimes just likes to sit at home in his favorite chair, reading or taking a power nap?
More Posts by Rafael:
September 27, 2010 9:00 AM
As a swimmer I always look for an incentive that not only keeps me motivated during the practices but also helps me meet my goals, especially when drill time begins at 5:00 AM. The incentive need not be expensive nor complicated, but rewarding. Until recently I used to be motivated just by knowing that my favorite post-workout shake was waiting for me after practice. Lately, my incentive has doubled after finding out how much I’ve been saving since preparing the shake myself rather than buying it at my local gym. Continue Reading »